shipping

Shipping within New Zealand

There is a $5 NZD shipping & handling fee for orders totaling less than $30 NZD (incl gst) delivered anywhere in New Zealand. Orders valued at over $30 NZD receive FREE shipping*.  

 

  • We aim to dispatch all orders within 1-2 days. (Monday to Friday only)

  • We cannot guarantee delivery times but these are normally 1-3 working days from dispatch.

  • Approx. South Island = 3 days, North Island = 1-2 days (allow extra day for rural)

  • We use couriers which have a traceable service. They require a signature - unless you request no signature. If a signature is received from the address (it may be someone other than yourself) then it is evidence of delivery and fulfilment of your order.

  • If you have a rural address, a signature is not required for delivery. Please allow an extra day for delivery.

  • We can not deliver to PO Boxes.

  • You may also arrange to pick up your product from our facility in Whangaparaoa email info@crowabout.co.nz to arrange.

 

HAS IT BEEN LONGER THAN 5 WORKING DAYS since you placed your order and you still haven't received it?

 

PLEASE CONTACT US ON +64 9 428 0449 or email info@crowabout.co.nz so we can trace it for you

 

*Free shipping cannot be claimed in conjunction with coupons or vouchers. 

Shipping to Australia 

We use weight to determine shipping rates to Australia. Orders weighing less than 1kg will be charged $15 NZD shipping. Orders weighing 1kg or more will be charged $10 NZD shipping. We have chosen to subsidize shipping rates over 1kg for our Australian customers. 

  • We aim to dispatch all orders within 1-2 days. (Monday to Friday only)

  • We cannot guarantee delivery times but these are normally 8-10 working days from dispatch to Australia. 

  • We use New Zealand Post International Courier.

  • Sorry we do not deliver to anywhere else other than New Zealand and Australia



HAS IT BEEN LONGER THAN 14 WORKING DAYS since you placed your order and you still haven't received it? 

 

PLEASE CONTACT US ON +64 9 428 0449 or email info@crowabout.co.nz so we can trace it for you.

payment

We only accept payment for goods via Paypal. This is a secure payment portal that you can use either with a paypal account or with a credit card. You DO NOT need to be a PayPal member or have an account to pay via paypal. Select the option for 'Pay with my credit card'  OR if you have an account select that option.

 

 (1) All payments must be made by you in full.

 

(2) Payments must be made via the PayPal secure payment gateway facilities accessible via the website and will be subject to any terms and conditions of these providers or by authorising us to charge your credit card account for the total price of the products ordered and the applicable delivery fees at the time the products are dispatched.

 

(3) To the extent permitted by law, we will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by you where a credit card or PayPal account is fraudulently used or is used in an unauthorised manner.

 

(4) If there is a problem with your payment, we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.